Si RECLAMI

Si RECLAMI is the SiGrade solution finalized to the management of all complains that can reach the Bank. This application makes possible any tracking of information tied to claims and complains, and then generate detailed reports about them, and make dynamic and customized data extractions.

Main Features

• Bank complain management
• Insurance complains management
• Management of all the operative stages having association with a complain procedure
• Management and automated supply “Complain Register”
• Management of recurring claims
• Archiving and consultation of documents pertaining to a complain

Step registration in the decision procedure (Workflow tracking, management of different workflows, management of the reiterate, etc.).
Alert system for the management of complains within the foreseen management time, based on the type of claim.
Warning forwarding to Authority.
Pliability of the tool for the management of procedures that are different from the complain (claims, soft complaint and card controversies).
Creation of reports and statistics connected with the managed complains.

Advantages

• Si RECLAMI has been developed in order to favor as much as possible the user’s work: windows guide users in their choices making possible a superior quality of the picked data.
• This applications needs no install, it’s accessible just through the use of a browser.
• This application has a dynamic interface: both the menu structure and the voices available for users can be built dynamically following the profile associated with a particular work-group.

Si RECLAMI has been developed in order to favor as much as possible the user’s work: windows guide users in their choices making possible a superior quality of the picked data.
• This applications needs no install, it’s accessible just through the use of a browser.
• This application has a dynamic interface: both the menu structure and the voices available for users can be built dynamically following the profile associated with a particular work-group.